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At Blisswell, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 100 days of receipt for a refund or exchange.
Returns To initiate a return, please contact our customer service department at support@blisswell.co. We will then give you instructions on how to return the item(s).
Return shipping costs to our warehouse in the Netherlands are the responsibility of the customer. There is no restocking fee.
Cancellations
Once an order is placed, we are unable to accept cancellations due to the quick processing time between purchase and shipment. However, your satisfaction is our priority, which is why we offer a generous 100-day refund policy. If you're not completely happy with your purchase, you can return it within 100 days for a full refund.
Refunds
Once we receive your returned item(s), we will inspect them to ensure they meet our return policy requirements. If the item(s) are approved for return, we will issue a refund to your original payment method within 7 days. Please note that we are not responsible for any additional fees charged by your bank or payment provider.
Exchanges
If you would like to exchange your item(s) for another product, please contact our customer service team at support@blisswell.co or call us at +31 85 800 1052. We will then send you a link to download the return label, give you instructions on how to return the item(s) and process the exchange.
Return address
Please send your return to the following address: Fluorietweg 14B, 1812 RR Alkmaar, The Netherlands
Customer Service If you have any questions or comments about our return and refund policy, please do not hesitate to contact our customer service team at support@blisswell.co or call us at +31 85 800 1052.
Our customer service is available 7 days a week. You will usually receive a reply within 6 hours.
Monday - Saturday: 10:00 - 22:00 CET
Sunday: 14:00 - 17:00 CET
How long will it take to get my money back?
A full refund will be issued to the original payment method after we have received, inspected, and confirmed that the products have not been opened. All customers must contact us after returning the package and provide us with the track & trace information so we can process the refund. Please note: Most financial institutions take an average of 3-5 business days to process the refund.
Can I return my product without contacting you?
You must contact us prior to returning the product, so we can provide you with a return label.
My order is damaged, what should I do?
That's a shame! Unfortunately, it can happen that your product is damaged during shipping. If you have received a damaged or incorrect product, please contact us within 60 days of receiving the product.
To find the fastest solution, please send us an email with a photo showing the damaged part of the item. Photos on a flat surface where the label and defect can be clearly seen are best. We will use this information to help you with your order and avoid mistakes in the future.
If your product arrives damaged, you have both the right to claim a full refund or get a replacement product shipped to you free of charge.
If you have any questions about products that were damaged upon arrival, please contact us at support@blisswell.co.
My order is lost, what should I do?
Don't worry. Our systems are set up to automatically warn us of any lost/delayed packages. If your package is lost during transit, we will send you a new one free of charge after 7 days.
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