FAQ

Thank you for reaching out! If you have any questions regarding your package, our FAQ below should be very helpful. It covers the most common inquiries we receive. However, if you still need assistance after reading through the FAQ, feel free to contact us directly.

  1. Where is my package? Our average delivery time is 2-5 working days. We prioritize environmental sustainability, so we group orders together before shipping. This helps us reduce our carbon footprint. We appreciate your support in our mission to contribute to a healthier planet.

  2. My package hasn't arrived after 10 business days. What should I do? We apologize for the delay. Please check the provided Track & Trace code as delays can sometimes occur at customs. If it's been over 13 business days (10 plus an additional 3 days for potential delays), please get in touch with us for further assistance.

  3. How do I find my tracking code? You will receive an automatic email with your tracking code once your order is dispatched. This usually takes 1-2 days. Don’t forget to check your spam folder. Keep in mind, it may take a few days for the tracking information to update in the system.

  4. Tracking my order Use the Track & Trace code sent to your email to track your order. Visit our tracking page and enter your code to see the current status of your delivery.

  5. Issues with the package If you are not satisfied with your package, please contact us with a detailed explanation and include a photo or video of the issue. We’ll assist you as promptly as possible.

Most queries are addressed in our FAQ. For questions not covered here, do not hesitate to contact us.

Contact information:

Business information:

  • Chamber of Commerce number:  73993557
  • VAT number:  NL002418215B28